Support

Paste a link from TikTok, Instagram, Facebook, or YouTube, and Fatto's AI reads the publicly available text, captions, and transcript and turns it into a structured project card: materials with quantities, tools, numbered steps, difficulty, time, and a cost estimate. You can also paste any web link or add a project manually. Every card is editable.

What's free, and what's in Premium?

The free plan includes 5 AI imports from social media (yours for life), plus unlimited web-link imports, manual entries, collections, the shopping list, and cloud sync. Fatto Premium unlocks unlimited AI imports for $4.99/month or $39.99/year with a 7-day free trial.

An import didn't work. What can I do?

AI extraction works best when the project details are in the video's caption, description, or transcript. Instagram and Facebook sometimes block link reading; when that happens, paste the caption text into the app and Fatto will extract from that instead. You can also edit any field on a card by hand.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple Account. Open the iOS Settings app, tap your name, then Subscriptions, and choose Fatto to change or cancel your plan. Cancellation takes effect at the end of the current period. You can also tap Restore Purchases on the Fatto paywall if a purchase isn't showing up.

How do I delete my account and data?

Open Settings inside the app and tap Delete account. Deletion is immediate and permanent: it removes your account, projects, collections, shopping lists, and saved links. This can't be undone.

What about my privacy?

We collect the minimum we need to run the app, we don't show ads, and we don't sell your data. The full details are in our Privacy Policy.

Email support@getfatto.com with your question and, if it helps, the link or screenshot you're stuck on. We read every message and usually reply within one business day.

Luca Capone, Luxembourg.